Solutions · Guests and inquiries3 demos
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Ava CRM

CRM · guests and bookings

CRM for hospitality: a guest database, bookings, and a loyalty program in one window.

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Problem → solution

  1. Problem: Lost bookings, tables tracked in ExcelSolution: A single database of guests and bookings on one screen
  2. Problem: A guest comes once and never returnsSolution: Visit history, segments, and a loyalty program
About the solutionTask → result

A CRM for hospitality: one guest database with segments and full visit history, bookings and loyalty programs. Every table turns into a returning guest, not a one-off visit.

  1. 01

    Task

    A venue loses the guest the moment they walk out: contacts, preferences and visit history are not collected anywhere, and bookings are kept by hand.

  2. 02

    Solution

    Every contact, preference and visit is stored in one profile open to the whole team. Segments, mailings and bookings work as one loop.

  3. 03

    Result

    Marketing knows your guests, the floor knows who is coming, and one-off visits turn into regular clients.

Getting to know Ava CRM04

A training series for restaurant hosts and managers: how to work in Ava CRM every day. Filmed on the Ava CRM of the Dio Grand Cafe restaurant.

  1. Host rules
    01

    Host rules

  2. Part 1. New reservation
    02

    Part 1. New reservation

  3. Part 2. Filters, windows, statuses and cancellations
    03

    Part 2. Filters, windows, statuses and cancellations

  4. Part 3. Grid, floor map, printing
    04

    Part 3. Grid, floor map, printing

Live demos03
01

Bookings

A live bookings board: incoming bookings, guest cards, table statuses and real-time hints about late and arriving guests.

Bookings
02

Views

The same bookings as a list, a grid or a map, with filters by hall and a scalable timeline for the day.

Views
03

Analytics

Guest analytics and hall statistics: trends by day, banquet versus à la carte split, and occupancy for any period.

Analytics

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